Internship as a paramedic.
Translations from English to Spanish.
Taught English and made written tests for teens and adults from level 1 to level 18.
Customer Support Agent: worked with several ticketing platforms such as Reamaze, Gorgias, Zendesk and Helpscout as an agent. Processed unapplied discounts, order changes, tracking updates on the Shopify platform.
Fulfillment Agent: worked with the use of apps such as MassFulfill, Easy Reports and Dropified along with suppliers, uploaded tracking numbers, sourced products and made order updates.
Head of Customer Support: handled staff, KPIs and reporting with the use of Google Sheets, Docs and time trackers such as Hubstaff.
Head of Administration: continued to handle the staff of several areas, including fulfillment, customer support and disputes/high risk orders. Created KPIs for the team, developed Shopify stores and fully set them up. Worked with PayPal, Stripe and Shopify Payments disputes/chargebacks to deescalate and solve them. Worked with Airtable to manage new products and made changes and approvals.
Other tasks: Launched ads through Facebook Ads, settting them up from scratch. Set up Google Analytics accounts. Managed a Google Suite account with several domains. Created Zapier automations.
English to Spanish cryptocurrency article translation.
Management for everything customer service related,; lead of email, chat, phone and social customer service departments. Implementation of systems and integrations. Creation of KPIs and efficient staff tracking.
Developer: worked developing ecommerce stores in the Shopify platform based on Figma designs.
Project Manager: worked managing projects focused in branding, UI/UX design and/or development within the Shopify and Webflow platforms and design software Figma.
Lead Project Manager: I create automation-focused processes from scratch for all sorts of different types of projects focused on design, branding, email marketing and development. Tools used are Asana, Basecamp, Toggl, Zapier, Airtable and others.
Studied and successfully finished the course of Basic Computer Technician in High School.
Studied and successfully finished the course of Advanced English for adults.
Studied and successfully finished the course of Technician in prehospital emergencies.
Studied the careers of Biology and Mechanical Engineering.