Francisco Fernandez

Project Manager, Customer Support Manager, Shopify Expert, Translator and English Teacher

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About Me

Hi, I'm Fran. I'm a Shopify Expert, Translator and English teacher! I started working as a customer support and fulfillment agent in an e-commerce company, I was promoted to head of customer support and worked managing the agents for 2+ years. After that, I was promoted to head of admin and managed everything related to customer support, Shopify store development, stock, fulfillments, supplier handling, product sourcing and product management.

While I worked for the e-commerce company I also did Shopify developement for a few months on Fiverr and had around ~30 orders with perfect 5/5 score.

I have 1+ year of experience working as an English teacher with students of all ages from the first level to the last one, while also working with making the tests for the students.

Lastly, I worked as a cryptocurrency article translator, from English to Spanish for a few months and I have been doing some freelance translations since 2016.


Instituto Autónomo Cuerpo de Bomberos Cabimas


Internship as a paramedic.

Freelance Translations


Translations from English to Spanish.

Worldwide English Language Academy

English Teacher

Taught English and made written tests for teens and adults from level 1 to level 18.


Customer Support Agent > Head of Customer Support > Head of Administrative Team

Customer Support Agent: worked with several ticketing platforms such as Reamaze, Gorgias, Zendesk and Helpscout as an agent. Processed unapplied discounts, order changes, tracking updates on Shopify platform.

Fulfillment Agent: worked with the use of apps such as Easy Reports, Dropified along with suppliers, uploaded tracking numbers, sourced products and made order updates.

Head of Customer Support: handled staff, KPIs and reporting with the use of Google Sheets, Docs and time trackers such as Hubstaff.

Head of Admin: continued to handle the staff of several areas, including fulfillment, customer support and disputes/high risk orders. Created KPIs for the team, developed Shopify stores and fully set them up. Worked with PayPal, Stripe and Shopify disputes/chargebacks to deescalate and solve them. Worked with Airtable to manage new products and made changes and approvals.

Other tasks: Launched ads through Facebook Ads, set up LALs and created campaigns. Set up Google Analytics accounts. Registered domains on Namecheap and set up DNS for Google Suite and Shopify for the creation of support emails and linked them with the ticketing platform. Created Zapier automations.

DMYF Online Project


English to Spanish cryptocurrency article translation.

Miracle Brand

Customer Service Manager

Management for everything customer service related, lead of email, chat, phone and social customer service departments. Implementation of systems and integrations. Creation of KPIs and efficient staff tracking.


U.E Andrés Eloy Blanco

Comp. 03/27/2012

Basic Computer Technician

Studied and successfully finished the course of Basic Computer Technician in High School.

SIEDUCA (Concordia's Teachers)

Comp. 10/01/2013

Advanced English

Studied and successfully finished the course of Advanced English for adults.

Centro Educativo Formadores del Futuro, C.A

Comp. 04/15/2014

Technician in prehospital emergencies

Studied and successfully finished the course of Technician in prehospital emergencies.

Universidad del Zulia (LUZ)

11/10/2014 - 08/28/2017

Biology and Mechanical Engineering

Studied the careers of Biology and Mechanical Engineering.

Previous Work


You can see my previous e-commerce work with reviews and images by going on my Fiverr profile below.

Fiverr profile


Articles written in English that have been translated to Spanish on the website DMYF Online Project.

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